Introduction :
It is vital to understand and tackle everything that is irrational about what happens in your company—the gap between what looks right on paper and what actually happens—because this is the human dimension that will make or break your plans for success.
Mettle, Chandler Macleod’s Culture, Leadership and Teams specialist Consultancy, specialises in improving organisation performance by connecting a company’s culture to its strategy using our unique cultural diagnostic process.
The key principles to our approach include:
- Great businesses design their culture for success. Not just let it develop by default
- Culture is created by the messages people receive on how to fit in around here – bychanging the messages, you will change the culture
- Consistent messages over time focusing on a few qualities will ensure culture changeis more likely to occur
Key services :
Our Cultural diagnostic approach typically consists of two broad stages to help organisations build and strengthen its cultural development journey.
The first stage is based on developing an understanding where they need to be, where they are now and how they are going to get there. The second stage focuses on the actual execution of the Culture Development Plan based on the findings and outcomes from stage 1.
Overall Mettle will provide a combination of:
- Strategic facilitation
- Culture diagnosis, design and development
- Leadership and team development
- Organisation design
Why implement it ?
Leadership and strategy and its impact on the bottom line is now indisputable. Mettle can demonstrate our ROI from our services by looking at the direct link between our culture and leadership work with clients and the increase in their profitability and financial performance.
Whenever a company realises its losing market share, can’t retain or attract top talent, when deliverables are not met regularly or when bureaucracy stifles growth, when innovative ideas fail tomaterialise or when customers leave and don’t come back, or it might simply be when a business isgood and decides to be great, you should look at your culture as a starting point.
You get a culture whether you like it or not. Smart leaders define the culture they need to succeedand then pull the right levers consistently and clearly to ensure everyone knows this is the ‘way wedo things around here’. Without a focus on a target culture, a culture will emerge anyway, howeveris it the culture that will give you the best chance at succeeding?
Outcomes :
Organisation culture is complex, and changing a culture is straightforward but not necessarilyeasy. We help leaders understand the pathways for success, and build a greater awareness ofwhat enhances or limits a culture. The analysis we provide gives you insight not just data. These extensive insights will give you a deep understanding into the strengths and limitations of thecurrent culture and sharpens the focus on what needs to be in a cultural development plan. Theresults also give organisations a baseline for tracking change and monitoring success over time.
Due to the rigour of the research process, members of the Executive Team are able to see what people truly believe characterises their culture through the themes and survey results, and thespecific examples through the anonymous quotes.